Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Name, email address, telephone number, and postal address
• Billing information and payment details
• Company name and job title (for business clients)
• Any personal details provided when you contact our support team
• Information you provide when submitting forms on our website

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Time and date of your visit
• Pages you view
• Time spent on pages
• Links you click
• Search terms you use on our site
• Other browsing information

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Create an account on our website
• Make a purchase
• Sign up for our newsletter
• Fill out a contact form
• Request a quote or consultation
• Provide feedback or participate in surveys
• Contact our customer support

2.2 Automated Collection

As you navigate through our website, we may use automatic data collection technologies such as:

• Cookies: Small data files placed on your device that help us improve our website and deliver better service
• Web Beacons: Electronic files used to track how you move around our website
• Local Storage: Technology that allows us to store information locally on your device
• Analytics Tools: Services that help us understand how visitors engage with our site

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders and requests
• Create and manage your account
• Provide customer support and respond to inquiries
• Send administrative information, such as order confirmations and updates
• Send marketing communications (with your consent)
• Personalize your experience on our website
• Improve our website, products, and services
• Process payments and prevent fraud
• Comply with legal obligations
• Enforce our terms and conditions

4. Disclosure of Your Information

We may share your personal information with:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (like PayFast)
• Shipping and delivery companies
• Cloud storage providers
• Email service providers
• Analytics providers
• Customer support services

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If Nakong IT Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We reserve the right to disclose your personal information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

5. Your Choices and Rights

Under South African law, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access, review, and update the personal information we hold about you. You can request access to your personal information or correct inaccurate data by contacting us using the details provided below.

5.2 Deletion

You have the right to request that we delete your personal information in certain circumstances. Please note that we may not be able to comply with your request if we need to retain your information for legitimate business or legal purposes.

5.3 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the details provided below

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages relating to your account or transactions.

5.4 Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We use industry-standard SSL (Secure Socket Layer) encryption to protect data transmissions. We also restrict access to your personal information to Nakong IT Solutions employees, contractors, and service providers who need to know that information in order to provide services to you.

7. Retention of Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@nakongsolutions.co.za
• By phone: +27 81 389 1562
• By mail: 863 Yellowwood Boulevard, Riversands